1. Frequently Asked Questions (FAQ):

FAQ - Click Here
Find answers to select questions raised by customers.  

2. The Basics:
If you are getting started, visit the Supported Brokers page.  We have organized some tips to help you finish your tax report(s).  Send us an email with a little details about what you see in your data and we can confirm the best solution.

• Supported Brokers (Setup, Import, Analysis, Reports & Export) - Click here
   

• Reports (Schedule D, Wash Sale Event etc.) - Click here

3. Solutions to Specific Situations:
TAPro automatically creates tax lots of similar display symbols in the same account if the opening trade is before the date and time of the closing trade.  When you view a Tax Report, TAPro selects the tax lots that are closed within the selected calendar range. 

TAPro includes tools and utilities to improve the quality of your data.  Below are studies of specific issues that may appear depending on the quality of your data.

• Product Overview - Click here

• Files and Users - Click here

• File Import (.CSV/.TXT) - Click here

• File Import (.QIF ) - Click here

• File Import (.QFX/.OFX) - Click here
   

• File Import (Undefined Symbols) - Click here

• File Import (Recalculate Amount) - Click here
   

• Basic Reconciliation Steps (text) - Click here

• Reconciliation 101 (Basics) - Click here

• Reconciliation 102 (Accounts) - Click here

• Reconciliation 103 (Broker/Clearing Change) - Click here
   

• Reconciliation 201 (Options Overview) - Click here

• Reconciliation 202 (Options Example) - Click here

• Reconciliation 203 (Corporate Events) - Click here
   

• Reconciliation 301 (Not Grouped) - Click here

• Reconciliation 302 (Cancel Trades) - Click here

• Reconciliation 303 (Calculation Differences) - Click here
   

• Export (To TurboTax) - Click here

• Exporting Data to Tax Software (text) - Click here

4. Reconciling Options:
If you used Sync or imported data using a .OFX or .QFX file then the data includes underlying option details like strike price and expiration date.  Otherwise you need to edit the option symbols table (using Edit/Symbol(s) Add/Modify...) and added the expiration dates for each option.  Also use this dialog to correct Expiration Dates for Options.

If you find Journal Out transactions and they are associated with Options they are reminders and should be deleted (See Transaction Screen, Display View: Journal Out).  In this case delete the Journal Out Reminder transactions and use the Options - Automatic Exercise/ Assign/ Expire dialog (see Tools/Options - Automatic Exercise/ Assign/ Expire) so the trades will appear on your tax reports.

If you want to process Options Manually select the options and choose Right Mouse, then follow the instructions.

• Options Buy & Sale Explained - Click here

• Options Exercise/Assign Explained - Click here

• Options Expire Explained - Click here

5. Reconciling Journal Events:
Journal Out transactions are associated with a particular opening position (Buy or Short Sale).

If a Journal Out reminder is for a stock then choose a open position and Journal the recommended amount out (you can also use Right Mouse while focused on the transaction to show the menu, then choose Journal Out).  Alternatively click on the reminder transaction and it will offer logical choices of appropriate reconciliation actions.

Remember to look at the Transaction View, Display View: Positions and Corporate Events to see if the Journal event makes sense.  Sometime there is confusion in the downloaded data associated with these events (unintended duplication) and all you need to do is delete the reminder events if the position balance seems correct.

6. Quick Start Guide & PDF Tool:

• Quick Start Guide (text) - Click here

• Generate PDFs (CutePDF Writer(tm)) - Click Here

7. Product News & Tax Help:

Product News - Click Here
Check here for software updates.  We incorporate customer suggestions into new versions. 

Tax Help - Click Here
Check here to find a tax preparer to answer active trader tax questions.

8. Email Specific Support Questions:

Send email - Click Here
Please use a title that describes the questions.  For example "Short Sale Discovery Process Question".

Our Support Promise:

Technical Support Hours: Monday - Friday; 9 a.m. - 5 p.m. PST

We are available during the hours of 9 a.m. - 5 p.m. PST, Monday through Friday to respond to your email.  Our goal is to respond as soon as possible and no later than within 24 hours (excluding weekends). 

This season we have responded to 90% of email questions within 3 hours.  Unfortunately our support email address also receives spam thus cluttering other support requests.  If you don't receive a reply within 24 hours please resubmit your email.